REFUND POLICY

A legal disclaimer

​At Zyntra, customer satisfaction is a top priority. We understand that occasionally an order may not meet expectations, and this Refund Policy outlines the process for returning items and obtaining refunds. By making a purchase on our website, you agree to the terms outlined in this policy.

Refund Policy - the basics 

• Eligibility for Returns
  To be eligible for a return or refund, your item must meet the following conditions:

  • It must be in unused, unwashed, and undamaged condition.

  • It must be in the original packaging with all tags and labels attached.

  • Returns must be requested within 14 days of receiving your order.

  Items such as custom products, sale items, or gift cards are non-returnable and are excluded from this policy.

• Initiating a Return
  To initiate a return, please contact our customer service team at contact@zyntra.com with your order number and the reason for the return. You will be provided with instructions on how to return the item.

• Return Shipping Costs
  Unless the item is faulty or incorrect, the customer is responsible for the return shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service to ensure the safe return of your item.

• Refund Process
  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.

• Exchanges
  We do not offer direct exchanges. If you would like a different size, color, or product, please return your original item and place a new order. We’ll process your return and refund once we receive the item.

• Damaged or Defective Items
  If you receive a damaged or defective item, please contact us immediately, within 48 hours of receiving the product, and provide photographic evidence of the damage or defect. We will offer a full refund or send a replacement at no additional cost, depending on your preference.

• Non-Refundable Items
  Certain items are non-returnable, including:

  • Custom or personalized products

  • Sale or discounted items

  • Gift cards

• Order Cancellation
  Orders can only be canceled before they have been processed or shipped. If you wish to cancel an order, please contact us as soon as possible. Once the order is shipped, the standard return process will apply.

• Refunds for Non-Deliveries or Lost Packages
  If your order is lost or delayed in transit, please contact us within 5 business days of the expected delivery date. We will investigate the issue with the courier and provide a solution, either by reshipping the order or issuing a refund if the item cannot be delivered.

• Changes to Refund Policy
  Zyntra reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.