SHIPPING POLICY

Shipping Policy - the basics 

• Shipping Methods and Rates
  Zyntra offers various shipping options depending on your location. Shipping fees are calculated at checkout based on the weight and size of the items in your order, as well as the delivery destination. We work with trusted couriers to ensure safe and reliable delivery.

• Processing Time
  Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day. You will receive a confirmation email with your tracking details once your order has shipped.

• Delivery Times
  Delivery times vary depending on the shipping method selected and the destination:

  • Domestic (India): Typically delivered within 3-7 business days.

  • International: Delivery times can vary between 7-21 business days, depending on the destination country and shipping service chosen.

  Please note that during peak seasons or due to unforeseen circumstances, delivery times may be longer than usual.

• Shipping Restrictions
  We currently ship to most locations worldwide. However, some remote areas may not be eligible for delivery. If you are located in such an area, you will be notified, and your order will be canceled and refunded.

• Customs and Import Duties
  For international orders, you may be subject to customs duties and taxes based on the destination country’s regulations. These charges are not included in the price of your order and must be paid by the customer upon delivery. Please check with your local customs office for more details.

• Order Tracking
  Once your order has shipped, you will receive an email with a tracking number. You can track the status of your delivery on the courier’s website using the tracking number provided. If you have not received your tracking details within 2 business days of placing your order, please contact our customer support team.

• Missing or Damaged Items
  If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your package. We will work with you to resolve the issue and ensure you receive the correct or undamaged items. In the case of missing items, please report it to us within 5 business days.

• Shipping Address
  Please ensure that the shipping address you provide is accurate and complete. Zyntra is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you need to change the shipping address after placing an order, please contact us immediately.

• Lost or Stolen Packages
  Zyntra is not liable for lost or stolen packages once they have been marked as delivered by the courier. If your package is lost in transit, please contact the courier directly to file a claim. We will assist you in providing the necessary information to help resolve the issue.

• Free Shipping
  From time to time, Zyntra may offer free shipping promotions. These offers are subject to terms and conditions, and only applicable to specific products or order amounts. The details of any free shipping offer will be stated at checkout.

• Changes to Shipping Policy
  Zyntra reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the new policy will take effect immediately.